Policies & Terms

Publishing Principles

At Sucré, our mission is to delight our clients with exquisite pastry and confectionery, and to enrich their understanding through relevant educational content. Our website focuses on two areas:

• Product Showcase: We present our range of handcrafted cakes, pastries, and desserts, highlighting the artistry, quality ingredients, and dedication that go into each creation.
• Educational Content: We provide informative materials aimed at enhancing the understanding of custom cake commissioning, design, and confectionery for our current and prospective clients.

Our content is tailored for individuals who appreciate fine pastry and are interested in commissioning a bespoke creation. We strive to inspire, educate, and engage our audience through high-quality, visually considered, and accurate content.

Ownership & Funding

Sucré is a self-funded, privately owned artisan patisserie based in Toronto, Ontario, Canada. We do not receive any external funding or grants. Our operations are sustained entirely through commissions and the sale of our products and services, allowing us to maintain full creative independence and focus on delivering exceptional quality to every client.

The Consultation Process

How It Works

All client relationships begin with an enquiry submitted through our Get a Quote form. This initiates a conversation — not a binding order. Submitting an enquiry does not create a financial obligation on either party.

Enquiry & Response

Once your enquiry is received, the Sucré team will review your event date, requirements, and design vision and respond to confirm availability. Response times vary by season; we endeavour to reply within 2–3 business days. If your date is unavailable, we will let you know promptly so you can make alternative arrangements.

Quote & Design Discussion

If your date is available, we will provide a personalised quote based on your serving requirements, design complexity, flavour selections, and delivery zone. Quotes are valid for a specified period and are subject to change if your requirements change materially. No design work or production is commenced until a deposit is received.

Confirmation & Deposit

Your commission is confirmed upon receipt of a non-refundable 50% deposit. By paying the deposit, you confirm that you have read, understood, and agreed to the Commission Agreement available at sucre.to/commission-agreement, which governs all terms specific to your order including design, delivery, and cancellation policy.

Minimum Lead Time

Sucré requires a minimum of two weeks' notice for all commissions. Certain products — including our Sourdough Loaf, which requires a 72-hour fermentation process — may require additional lead time. Advance notice requirements for specific products are noted on the relevant product pages. We strongly recommend booking as early as possible for weddings and large events.

Personal Information Collected

Through the enquiry and commission process, Sucré collects the following information solely for the purpose of fulfilling your order: your name, email address, phone number, event date, event type, delivery address, and design preferences. This information is not sold, shared with third parties for marketing purposes, or used for any purpose beyond fulfilling your commission. See Section 16 for full privacy details.

Order Policy & Payment Terms

• Order Confirmation: Orders are considered confirmed once a deposit or full payment is received.
• Pricing & Adjustments: Prices are subject to change without notice. Quotes are valid for a specified period and may be revised if your requirements change.
• Deposits & Cancellations: A non-refundable 50% deposit is required for all custom cake commissions. Orders cancelled within a specified timeframe before the scheduled pickup or delivery date may not be eligible for a refund of any remaining balance. Cancellation terms are outlined in full in the Commission Agreement.
• Refunds & Order Changes: Due to the perishable and bespoke nature of our products, we do not offer refunds once an order is completed and delivered. Minor design adjustments may be possible before production commences but cannot be guaranteed after order confirmation.
• Balance Payment: The remaining balance is due prior to delivery or pickup as specified at the time of booking.

Website Use

You commit to using sucre.to for lawful purposes only and agree not to use it in any way that violates intellectual property rights or applicable privacy laws. You affirm that you are of legal age to enter into a binding contract in your jurisdiction, or have obtained parental or guardian consent. Any fraudulent or unauthorised use of our website is strictly prohibited.

You are responsible for ensuring the accuracy of the personal information you provide through any form or communication on this website.

Prohibited Uses

You are prohibited from using this website or its content to:

• Engage in any unlawful purpose or solicit others to do so
• Violate any applicable international, federal, provincial, or local laws or regulations
• Infringe upon Sucré's intellectual property rights or those of any third party
• Harass, abuse, defame, intimidate, or discriminate against any person
• Submit false or misleading information
• Upload or transmit viruses or malicious code of any kind
• Interfere with or circumvent the security features of this website or any connected systems

General Conditions

Sucré reserves the right to refuse service, modify content, and discontinue any aspect of the website at any time without prior notice. Changes may include modifications to the website, its services, or these policies. Your continued use of the website following any changes signifies your acceptance of those changes.

These policies, together with the Commission Agreement (where applicable), constitute the entire agreement between you and Sucré and supersede any prior or contemporaneous agreements, communications, or proposals, whether oral or written.

Severability

If any provision of these policies is found to be unlawful, void, or unenforceable, that provision shall be enforced to the fullest extent permitted by applicable law, and the remainder of these policies shall remain in full force and effect.

Waiver

The failure of Sucré to exercise or enforce any right or provision of these policies shall not constitute a waiver of such right or provision.

Disclaimer & Limitation of Liability

Our products and services are provided on an "as is" basis without warranties of any kind, express or implied. We do not guarantee that the website will be uninterrupted, error-free, or entirely secure, or that results obtained from use of the website will be accurate or reliable.

To the fullest extent permitted by Ontario law, Sucré, its directors, officers, employees, affiliates, agents, contractors, suppliers, and service providers shall not be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind — including lost profits, lost revenue, loss of data, or replacement costs — arising from your use of the website, its content, or any products or services procured through it.

Food Allergies & Dietary Restrictions

Although we take care in ingredient selection, our products are produced in a facility that handles common allergens including dairy, eggs, nuts, soy, and gluten. Cross-contamination is possible. Clients are responsible for disclosing all dietary requirements at the time of enquiry and for reviewing ingredient information before consumption. Sucré cannot guarantee an allergen-free environment.

Indemnification

You agree to indemnify, defend, and hold harmless Sucré and its officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, and employees from any claim or demand — including reasonable legal fees — made by any third party due to or arising from your breach of these policies, your violation of any law, or your infringement of the rights of any third party.

Intellectual Property & Cake Designs

All original content on sucre.to — including photography, written content, design, and branding — is the intellectual property of Sucré and may not be reproduced, distributed, or used without prior written permission.

Inspired Designs & Custom Orders

We create cakes inspired by various themes, characters, and logos based on client requests. Sucré does not claim ownership of or affiliation with any third-party intellectual property, including trademarks, brand logos, or copyrighted characters referenced in client briefs.

Client Responsibility

By placing an order with a design inspired by an existing work, the client acknowledges responsibility for obtaining any necessary permissions from rights holders, if required.

Fair Use & Parody

Some designs may fall under fair use or parody; however, we do not guarantee that all requested designs will meet these criteria. Sucré reserves the right to decline any order that may infringe on copyright or trademark protections.

Photography & Portfolio Use

Sucré retains the right to photograph completed commissions and use such photography for portfolio, marketing, and social media purposes, unless the client has explicitly requested otherwise in writing at the time of booking.

Third-Party Links & External Websites

Our website may contain links to third-party websites for your convenience. Sucré is not responsible for examining or evaluating the content, accuracy, or practices of third-party websites and assumes no liability for any third-party materials, transactions, or interactions. Links to external sites do not imply endorsement by Sucré. Clients should review the terms and privacy policies of any third-party websites before engaging with them.

Feedback Policy

At Sucré, we value our clients' feedback as it helps us continually improve our products and services.

• Feedback Channels: Clients can submit feedback by email at [email protected].
• Review Process: All feedback is reviewed internally to assess areas of improvement.
• Response & Implementation: While we appreciate all feedback, accepting feedback does not alter our refund or cancellation policies.

Corrections Policy

We are committed to maintaining accuracy and transparency across all our published materials. Occasionally, information on our website may contain typographical errors, inaccuracies, or omissions related to product descriptions, pricing, or availability. We reserve the right to correct any such errors at any time without prior notice.

• Prompt Corrections: Any identified errors will be corrected as soon as reasonably practicable.
• Communication: Material changes that impact existing clients may be communicated directly or through updated policies.

Ethics Policy

At Sucré, we uphold the highest standards of professional conduct and integrity.

• Staff Conduct: Our team is expected to conduct themselves professionally and respectfully in all client interactions.
• Confidentiality: We take client confidentiality seriously. Personal information and commission details are protected as outlined in Section 16.
• Product Quality: We maintain strict quality standards, ensuring each product meets our own high expectations before it leaves our studio.
• Transparent Pricing: Our pricing reflects the quality of ingredients, artistry, and craftsmanship involved in each commission. We do not engage in hidden fees or undisclosed charges.

Diversity Policy

We are committed to promoting inclusivity in all aspects of our operations and communications.

• Inclusive Content: Our educational materials and product showcases reflect diverse backgrounds, celebrations, and traditions.
• Representation: We celebrate a broad range of cultural influences and perspectives in the work we create and the stories we tell.
• Diverse Traditions: We highlight different baking techniques and confectionery traditions from various cultures, reflecting Toronto's rich culinary diversity.

Image Attribution

Sucré is committed to properly crediting third-party content used on our website.

• Food Allergy Icons (Egg-Free, Dairy-Free, Gluten-Free, Nut-Free, Lactose-Free) created by Elena Podgornaia — Flaticon.

Any additional external resources used on this site are credited appropriately. All other photography and visual content is original work produced for or by Sucré.

Privacy & Data Protection

Our privacy practices are guided by the Personal Information Protection and Electronic Documents Act (PIPEDA) and the Canadian Standards Association's Model Code for the Protection of Personal Information.

• Data Collection: We collect client data only to fulfil commissions, respond to enquiries, and provide our services. We do not collect data through an online store or checkout process — all transactions are managed through direct consultation.
• No Third-Party Sales: We do not sell or share personal data with third parties except as strictly required for order fulfilment (for example, a delivery service).
• Security Measures: We implement industry-standard security practices to protect client data but cannot guarantee absolute security of data transmitted over the internet.
• Cookies: Our website uses cookies to enhance functionality and user experience. You can adjust your browser settings to manage cookies according to your preference.
• Access & Correction: You are entitled to access your personal information in our possession and to request corrections. Contact us at [email protected] with any such requests.
• Complaints: Any concerns regarding our privacy practices can be directed to our privacy officer at [email protected].

For a full account of our privacy practices please visit our Privacy Policy.

Changes to These Policies

We reserve the right to update these policies at any time without prior notice. The most current version will always be available at sucre.to/site-policies/. Your continued use of this website or engagement with our services following any update constitutes acceptance of the revised policies. The "Last updated" date at the top of this page reflects when the most recent material changes were made.

Governing Law & Dispute Resolution

These policies and any agreements entered into with Sucré are governed by and construed in accordance with the laws of the Province of Ontario, Canada, without regard to conflict of law principles.

Any dispute arising from these policies or a commission with Sucré shall first be addressed through good-faith discussion between the parties. If unresolved, disputes shall be referred to mediation or arbitration before any legal action is pursued. Nothing in this clause prevents either party from seeking urgent injunctive or equitable relief where necessary.

Contact Information

Questions about these policies, a current commission, or any aspect of your experience with Sucré should be directed to: