Sucré FAQ: Custom Cakes, Wedding Cakes, Delivery and Pricing

We use inspiration to align mood and styling, then create a bespoke version that fits your scale, structure, and finish requirements. We do not copy designs exactly — we interpret them through Sucré's techniques and materials so the cake is balanced, stable, and service-ready.

Design adjustments can be required for structural integrity, scale, servings, and budget alignment. Variations in colour, proportions, florals, and decorative methods are part of real-world execution.

Yes. Fresh or dried florals may be incorporated when appropriate. Because natural products vary by season and supplier, exact matches are not guaranteed. If florals are central to your design, include that in your inquiry so we can plan intentionally.

We do not handwrite directly on cakes. Instead, we offer refined message options: fondant lettering, painted fondant messaging, or laser-cut acrylic script toppers — all precise, clean, and intentional.

Sometimes. Client-provided items must be submitted for pre-approval and provided in advance. We may decline items that could compromise food safety, structural integrity, or the final aesthetic.

We can create cakes inspired by themes, characters, or brand elements. Clients are responsible for obtaining any needed third-party permissions. For dedicated corporate and branded cake briefs, see our Corporate Cakes page.

Sucré may photograph cakes and use images for promotional purposes. If you have privacy concerns, tell us in writing as early as possible so we can note your preference where feasible.

Pricing depends on guest count, tier count, design complexity, and finishing details. Because every cake is a bespoke commission, we provide individual quotes. Starting points are shown on the inquiry form. Submit your date and guest count to receive a price range.

A deposit secures your production slot. Your order becomes contractually effective upon payment and is governed by the Commission Agreement.

Yes. A nonrefundable 50% deposit is required to secure your order and delivery date. The remaining balance is due 30 days prior to delivery. Orders placed within 30 days require full payment at ordering.

Possibly, depending on timing and what has already entered production. All change requests must be made in writing and may incur additional fees.

Cancellations within 30 days of the event result in the full contract amount being owed. For the complete policy, see the Commission Agreement.

Because cakes are perishable and custom-made, Sucré has a strict no-refund policy once products leave our premises. Limited remedies may apply in cases such as missing or incorrect items, with reporting windows defined in the Commission Agreement.

We size cakes by guest count and slice style. The Cake Guide explains party slices vs event slices so you can match serving math to your service plan.

An event slice is smaller and more formal — our default for many events. A party slice is larger for more casual servings. Dimensions and serving ranges are outlined in the Cake Guide.

Yes. For larger guest counts, we can plan a refined centrepiece and discuss supplemental serving solutions so the cake moment stays elevated and service remains efficient.

Sucré offers multiple sponge profiles paired with fruit compotes, mousses, and specialty fillings, plus frosting finishes including Italian Meringue Buttercream, Chantilly cream, and fondant when needed. The most current list and profiles are in the Cake Guide.

Tasting options vary by season and availability. If you would like to explore tastings, mention it in your inquiry and we will advise what is currently available.

Some dietary preferences (gluten-free, nut-free, dairy-free) may be possible depending on the cake design. Sucré operates in a facility that handles common allergens and cross-contact may occur. Please disclose dietary needs in your inquiry so we can confirm feasibility.

Yes. Sucré offers complimentary delivery within Toronto M postal codes, with GTA delivery available at an additional fee confirmed at booking. Delivery windows are coordinated around cake scale and venue access.

Standard delivery is scheduled in a 4-hour window, with a 1-hour priority option available. Delivery timing is planned carefully, but exact arrival times are not guaranteed. See the Commission Agreement and Cake Guide for full terms.

No. Delivery is curbside or lobby only. Drivers do not climb stairs or perform unit deliveries.

Pickup is coordinated near 63 Lombard Street in downtown Toronto. This is a studio pickup model — not a storefront. You will receive timing confirmation and handling guidance with your order.

Keep the car cool, place the cake on a flat stable surface, and avoid direct sunlight. Once the order leaves our care, handling becomes the client's responsibility.

Cakes are perishable and should be refrigerated. Serving timing depends on frosting:

Chantilly cream: remove from fridge ~30 minutes before serving.
Italian Meringue Buttercream: remove 1.5–2 hours before serving to soften to best texture.

More detail is in the Cake Guide.

Outdoor conditions — heat, sunlight, humidity, wind, insects, and uneven surfaces — can compromise stability and finish. If your event is outdoors, plan shade and cool storage until serving time. Warranty is not provided for outdoor conditions.